We strongly recommend that you
R E A D THIS PAGE before you buy!!
Welcome to www.OurHelp4U.com
J. Mark Customer Care
Your order is in safe hands. If something isn't right, tell us,
and we'll correct it as fast as "humanly" possible.

Missing and / or damaged items must be reported
within 3 days of receiving your order.

Just click here to email usabout ANY concern
BEFORE you order incorrectly. Fragile items are not returnable.
If broken we replace them or if not available, we refund the item's cost.
 

Concerned about a product, shipping time, or postage?
Send an email custsvc@jmcutlery.com See our postage chart below.

We prefer that you email us so we have the information  
to assist you quickly and correctly and to maintain a
reference.

You may Call us  Mon. Thru Thurs. 10:30 A.M. to 3:30 P.M. Eastern Time.  (closed weekends and holidays).  email  is preferred since we may not be near your record when you call..
Spell out Clearly, slowly, the name you used on Pay Pal, phone #, best time to call you, what product (NOT ITS NUMBER) you're concerned about.

 

Please be patient with us. We carefully inspect and pack each item and weigh packages and make shipping labels.


 It can take 3 to 14 days for a ground package to travel to you once shipped based on where it is coming from. Some products will ship to you from warehouses in other states.

About Postal Holidays

Please be AWARE of what day you are ordering on. Friday afternoon orders
are not processed until Mon. (Tues. if a holiday).

UPS and USPS do not pickup our packages
going to YOU,
or deliver merchandise
(to us or to YOU) surrounding holidays!

We must all rely on people who have days off.

Common Sense
 Sometimes we just sold the last piece before your order came through to our inbox.  We may not know that until we get up to filling your order.
There isn't always sufficient time to mark it out of stock on the web site. It is usually scheduled for replacement when our inventory is low, but it can take 7 to 14 days (or more) for us to receive our next shipment containing your product. If some item in your order is no longer available, we will ship what is available.

Watch for our important J. Mark messageafter you get your Pay Pal receipt. 
If you don't get a J. MARK message within 1 business day after your Pay Pal receipt, email us immediately. We may not have received your order from Pay Pal. System errors have been known to happen.

 Please enter admin@jmcutlery.com in your address book.
 Your Spam filter may be blocking our email to you.
 

Sales tax outside FL is usually not tax.
It is a surcharge for distance and there is no other way to add that fee by automation at present.
Please use a Street Address (not PO Box) whenever possible.

Unfortunately, minimum shipping is very costly for one inexpensive item.
As you add items postage per item gets cheaper. The postage fee is quite accurate and severely inflated due to fuel caharges by shippers.

Approximate Shipping Rates:

From(USD)	To(USD)	Rate
$0.01	$15.94	75%
$15.95	$35.97	53%
$35.98	$54.99	36%
$55.00	$69.99	31%
$70.00	and up	25%

We have never yet had a complaint about our merchandise. It's usually more delightful in person than in a picture. Click here to see recent buyers' comments. www.BuyerComments.com

Make sure to give us a street address,
(not PO box), whenever possible. If your package needs to ship
by UPS, they won't deliver to P.O. boxes. It will be delayed until we get
a deliverable address. Make sure to give us a deliverable address
or you will pay 2-way postage to own nothing.

BEFORE YOU BUY incorrectly.
If you have ANY serious concerns, or target date, PLEASE click here to email us We can't alter sizes, colors, and deadlines. etc. Let's attend to them BEFORE you buy incorrectly.

Due to fragility and costly shipping, we cannot accept returns. 

If anything arrives damaged, it is insured by the carrier and will be replaced by us promptly, or refunded by the carrier if no longer available. You will need to email us for instructions and notify the shipper (UPS/USPS/FEDEX).
We must purchase entire sets when you buy a set, but we replace only the broken piece, so you don't need to return a full set.

If we ship you the wrong item or quantity, your full purchase price including postage will be refunded or corrected as we determine the matter requires! 

If you return something that is what you ordered, or you gave us an undeliverable address, you are responsible for round trip postage and a 30% restocking fee.  Please address any concerns BEFORE you buy incorrectly. 

ADDRESS CHANGE? 
If you're in the midst of changing addresses, don't order until you can safely receive and inspect your order.  Make sure to give us a deliverable address or you will need to pay 2-way postage to own nothing.

We usually monitor our email from 10:00 A.M. eastern time, to 10:00 P.M. You'll usually be answered in 8 working hours or less. We are closed evenings, weekends and holidays
Be consistent in giving us the name and email address you order with so we can keep track.

WATCH FOR THE ANSWER. If you don't get it, check your spam filter or deleted items.
It helps to add our email address admin@jmcutlery.com to your address book if you find our email in your spam or deleted folder, 

Email is not 100% guaranteed to be received. Always try again if you don't get a prompt reply from us. And check your spam filter and deleted items.

We guarantee to sell only new, first quality merchandise, direct from its source. Our products are sold for decoration only. The fact that they are useful is purely coincidental. We do not guarantee sizes, capacities, or colors. They are only approximate. If you have a specific need please  email us These details are not printed on the boxes because the products are considered ornaments by the manufacturer, not food vessels.

 

Never return anything. You will be responsible for round-trip shipping and
a 30% restocking fee. If something arrives damaged, save the package. You'll
need to show it to the carrier. If you can't or don't want to do that, please don't buy it.
If you send us a damaged product you will get no refund or credit.

If you get an item that is not correct as we described it and as you ordered it, just click here to email us . Don't freak out. We'll take care of it at our expense. (Tell us the name you ordered with, what you ordered, and what you got). We'll correct it and pay postage involved ASAP.

"Sales Tax" to states outside FL is NOT sales tax. It is a postage surcharge. Pay Pal has no means of adjusting postage by weight, size, and distance. See our actual postage chart at the end of this page.

Delivery time.We try to ship within 5 days, and packages can travel 3-9 more days depending on distance.  Some of our items ship separately from warehouses in other states.  NO company or shipper can truthfully "guarantee" delivery on any day of the year. They can only "try" to accommodate your wish.
We cannot unconditionally guarantee a delivery. We will do our best to get to get it to you in time. But if extraneous elements delay a truck, it won't reach you in time

Murphy's law has not been repealed yet.  Sometimes, a product that is in stock when you order
is sold out when we get up to filling your order. You will have the option to switch or take a full refund. If you know you can't tolerate an unforeseen issue, you should not shop by mail. 

 or in the event of damage in transit, your package is insured. Just email us when it arrives and we will email you instructions. For that reason along with fragility and the high cost of shipping we do not permit returns. If you have any specific concerns ALWAYS
email us first. Please don't buy until you hear from us satisfactorily.



We ship in-stock items within 72 hours. Anything sold out is usually back on our
shelves in about 12 days.

17 days is NOT a suggested delivery date. It is a red flag. We cannot vouch for the delivery speed to YOU from S. FL.
No tracking data is available until the package is in transit. You should have most orders within 10-21 business days, depending on your distance from S. FL.

If you don't get your order in 17 business days from receiving our J. Mark
confirmation, Don't lose your cool over it. Just click here to email us.
We don't know if you don't get something until you tell us.


Remember Murphy's law... Though it is rare, don't overlook a potential for loss, or breakage
or getting a wrong product, (or your package being delivered to someone who is on an extended vacation). Allow plenty of time needed for replacement of lost or broken ceramics and aquariums. Don't blame other people if you didn't allow time.


Starting every August


We remind shoppers to Try to order by Nov.5th
to be safe from Murphy.

To guarantee that you'll be happy: Never hurry to buy incorrectly.
Please don't buy if you are uncertain. Make sure it is the right size and color for your needs, and that it will arrive in time for your purpose. Colors vary by computer monitor as well as by the materials. No two colors are truly identical. Coordinate colors, like a flower garden. Don't try to make exact matches and you'll be happy. Email us and ask if you have any concern. Wait for the answer. Never hurry to buy incorrectly.

All our products aside from cutlery are made for decor, not function. Sizes and capacities are strictly approximate and not stated on boxed products and not guaranteed accurate.
If you need large (approx. gallon-size) individual canisters, consider using our Cookie
Jars and bread boxes.

We advise you to make sure you want what you're ordering. Email us BEFORE you buy if anything is a serious concern. Precise Color Match to our pictures cannot be guaranteed.
Computer monitors vary in tone and brightness.

Why no phone number?
When you call, we may not be at our records to help you. We may be receiving trucks and unloading shipments.

When you email us, we will have your file at hand to answer you correctly. We are answering many emails
many hours a day and into the wee hours of the night.

You do not need a "Pay Pal Account" to buy safely online using our Add to Cart buttons.
Pay Pal transfers checks and credit cards securely online, and forwards orders safely to us.

It is faster and safer to buy online. Pay Pal and your credit card company
provide buyer protection and a full record of your order . (Mailing a payment does not).

NEVER ask Pay Pal about merchandise. They are a bank. They
know NOTHING about merchandise and shipping. They have repeatedly
offered wrong answers and have gotten people upset needlessly.